# Frequently Asked Questions
Source: https://docs.paigebraille.com/paige-connect/faq

Find answers to common questions about Paige Connect

## Installation

<AccordionGroup>
  <Accordion title="Is it hard to install?">
    Installing Paige Connect is easy and can be done at home by anyone! Please refer to our [set up video](/paige-connect/video-tutorials#setup) for step by step instructions.
  </Accordion>

  <Accordion title="Are all eleven screws needed?">
    No, if you are missing one or two screws this should not impact the performance of Paige Connect. Ensure you only tighten the screws at the end so that you can adjust the position of the board to fit all screws. Please refer to our [set up video](/paige-connect/video-tutorials#setup) for step by step instructions.
  </Accordion>

  <Accordion title="Why are my keys not lowering fully?">
    If the board is not installed correctly the sensors can block the keys inside. Please refer to our [set up video](/paige-connect/video-tutorials#setup) for step by step instructions.
  </Accordion>
</AccordionGroup>

## Bluetooth connection

<AccordionGroup>
  <Accordion title="How do I connect my Paige Connect?">
    Paige Connect appears as a bluetooth keyboard. Head to the settings on your phone, tablet or laptop to pair. Disconnect it before trying to connect to a new device.
  </Accordion>
</AccordionGroup>

## Power cable

<AccordionGroup>
  <Accordion title="Why is nothing happening when I connect the USB?">
    The USB supplied with Paige Connect is for power only. You can power it from any USB socket (battery pack, laptop or mains adapter). You can then connect wirelessly to any device with bluetooth.
  </Accordion>
</AccordionGroup>

## Detecting keys

<AccordionGroup>
  <Accordion title="Why is one of my keys not detected?">
    If the board is not installed correctly the sensors can block the keys inside. Please refer to our [set up video](/paige-connect/video-tutorials#setup) for step by step instructions.
  </Accordion>

  <Accordion title="Why is the outputted braille not accurate?">
    Paige Connect has sensors that detect the key levers inside your braille writer. They will only detect a press when the key is fully lowered. Please ensure you are pressing the keys fully down when typing. You can check this by toggling on the musical keys feature on Paige's web app on your laptop (♫).
  </Accordion>

  <Accordion title="Why is the braille not appearing?">
    Please ensure you have selected the text input area on your phone or tablet before typing.
  </Accordion>
</AccordionGroup>

## Braille translation

<AccordionGroup>
  <Accordion title="Why is the print translation not appearing?">
    The print translation will appear after pressing space as the braille is translated word by word. If the translation still does not appear ensure you are connected to the internet and typing meaningful braille.
  </Accordion>

  <Accordion title="What braille codes do you support?">
    Our translation is powered by Liblouis, the braille translator created by the community. If you want a braille code added please contact us at [hello@paigebraille.com](mailto:hello@paigebraille.com). Alternatively, Paige Connect is compatible with Duxbury, a braille translation software that can translate braille to print in over 170 languages.
  </Accordion>

  <Accordion title="Do you have braille to maths translation?">
    Currently, our translate tool only supports maths for simple symbols in UEB (`+`, `-`, `×`, `÷`, `/`, `=`, `<`, `>`, `~`). However, Paige Connect should reliably record the braille input which can then be downloaded as a BRF file. We are excited that progress is being made on open-source braille to maths translation and are keen to add support for this when it becomes available.
  </Accordion>
</AccordionGroup>

## Spoken feedback

<AccordionGroup>
  <Accordion title="Why can I not hear spoken feedback?">
    Turn on your screen reader to hear the spoken feedback.
  </Accordion>

  <Accordion title="Why does my screen reader say 'SDFJKL'?">
    To stop the screen reader from echoing the keyboard keys pressed as well as the interpreted braille characters, disable the echoing of typed characters in your screen reader settings when using Paige Connect.
  </Accordion>
</AccordionGroup>

## Device compatibility

<AccordionGroup>
  <Accordion title="Can I use Paige Connect with my phone, tablet or laptop?">
    Yes, Paige's web app can be used with any device, browser and screen reader. You can try our freely available software before buying Paige Connect using your keyboard's SDFJKL keys.
  </Accordion>
</AccordionGroup>

## Software compatibility

<AccordionGroup>
  <Accordion title="What software does Paige Connect work with?">
    Paige Connect works with any software that accepts SDFJKL braille input. This includes Paige's freely available web app. Paige Connect also works with your favourite braille tools - including Duxbury, UEBOnline and APH products. Head to [paigebraille.com/compatibility](https://paigebraille.com/compatibility) to learn more.
  </Accordion>
</AccordionGroup>

## Learning braille

<AccordionGroup>
  <Accordion title="How do I learn braille with Paige Connect?">
    Create an account and get started learning braille with Paige's freely available learn software! Visit [paigebraille.com/learn](https://paigebraille.com/learn) to get started and view your progress from your account.
  </Accordion>

  <Accordion title="Who can help me learn braille? (UK)">
    In the UK, RNIB has many resources to help you start learning braille and can signpost you to local teachers. To learn independently, The Braillists Foundation run Braille for Beginners: [braillists.org/beginners](https://www.braillists.org/beginners/). To practice reading braille with children, check out the Clearvision Project's amazing postal lending library: [clearvisionproject.org](https://clearvisionproject.org).
  </Accordion>
</AccordionGroup>

## Braille writer

<AccordionGroup>
  <Accordion title="Where can I buy a braille writer?">
    * **UK:** Second-hand braille writers can often be found for around £100 on websites such as eBay. You can also purchase new and refurbished braille writers from RNIB in the UK.
    * **US:** You can purchase new braille writers from APH in the US.
  </Accordion>

  <Accordion title="How do I repair my braille writer?">
    * **UK:** For braille writer repairs please contact:
      * Eyecan, Alan Thorpe - [eyecan.org.uk/perkins-repairs](https://eyecan.org.uk/perkins-repairs/)
      * Royal National College for the Blind - [rnc.ac.uk/-braillerrepairs](https://www.rnc.ac.uk/-braillerrepairs)
    * **US:** For braille writer repairs please contact your local repair centre.
  </Accordion>

  <Accordion title="How do I donate my braille writer? (UK)">
    No matter how old your machine is, Alan Thorpe can either restore it to full working order or use it for parts. Please do not throw these away, send them to Alan so he can make good use of them and even find them a new loving home. Please contact: Eyecan, Alan Thorpe - [eyecan.org.uk/perkins-repairs](https://eyecan.org.uk/perkins-repairs/).
  </Accordion>
</AccordionGroup>

## Trying Paige Connect

<AccordionGroup>
  <Accordion title="Can I have a demo?">
    You can book a 15-minute online demo at [calendly.com/sergio-paige/paige-connect-demo](https://calendly.com/sergio-paige/paige-connect-demo). We also attend many exhibitions where you can try the product in person.
  </Accordion>

  <Accordion title="What are people saying about the product?">
    Head to our stories page to hear what people are saying about Paige Connect: [paigebraille.com/stories](https://paigebraille.com/stories).
  </Accordion>

  <Accordion title="When are you exhibiting next?">
    Sign up to our newsletter and follow us on social media @paigebraille to stay up to date! Please email us at [hello@paigebraille.com](mailto:hello@paigebraille.com) if you want to invite us to exhibit near you.
  </Accordion>
</AccordionGroup>

## Purchasing Paige Connect

<AccordionGroup>
  <Accordion title="Is Paige Connect available internationally?">
    * **UK:** Paige Connect is available through Sight and Sound Technology.
    * **US:** Paige Connect is available through APH.
    * We are working hard to make Paige Connect available in more countries.
  </Accordion>

  <Accordion title="Can I return the product?">
    Please contact the distributor you purchased Paige Connect from for their returns policy. If you need any further support please contact us at [hello@paigebraille.com](mailto:hello@paigebraille.com).
  </Accordion>

  <Accordion title="How do I dispose of the product?">
    Please do not dispose of Paige Connect in regular bins. Recycle electronic devices at your local recycling centre.

    * **UK:** Recycle electronic devices free at your local recycling centre. Search for your nearest recycling centre at [recyclenow.com](www.recyclenow.com).
  </Accordion>

  <Accordion title="How do I contact you?">
    You can contact us at [hello@paigebraille.com](mailto:hello@paigebraille.com).

    * If you have purchased Paige Connect from APH (US) please contact them at [support@aph.org](mailto:support@aph.org).
    * If you have purchased Paige Connect through Sight and Sound Technology (UK) and have questions about your order you can contact them at [sightandsound.co.uk](https://www.sightandsound.co.uk).
  </Accordion>
</AccordionGroup>


# User Manual
Source: https://docs.paigebraille.com/paige-connect/manual

Complete user manual for Paige Connect v1 - installation, usage, and specifications

## Introduction

Paige Connect is an adaptation for braille writers which records key presses and displays the instantaneous translation on an accompanying web app on a phone, tablet, or laptop. It enables collaboration with sighted peers, parents, and teachers.

Paige Connect transforms your classic Perkins braille writer\* into a Bluetooth keyboard. This makes it compatible with any software that accepts SDFJKL braille input.

<Note>
  Our product is not manufactured or endorsed by Perkins School for the Blind
  and Paige Braille is not affiliated with Perkins School for the Blind.
</Note>

### What's in the box?

* **Paige Connect board:** model `v1`
* **Power cable:** Type A Plug to DC Barrel Plug `2.5 x 5.5 mm`

<Tip>
  Contact us at [hello@paigebraille.com](mailto:hello@paigebraille.com) if any items are missing or damaged.
</Tip>

## Safety and Warnings

<Warning>
  The safety of any system incorporating this equipment is the responsibility of
  the assembler of the system.
</Warning>

* Only use a USB power adapter / computer USB port to power Paige Connect. Using other power supplies can cause an overheating hazard.
* If the equipment is used in any manner not specified by the manufacturer the protection provided by the equipment might be impaired.
* We do not recommend modifying Paige Connect or its original accessories, like the power cable. Only accessories which meet the manufacturer's specifications shall be used.

## Installation Guide

Follow these three simple steps to install Paige Connect in your braille writer.

<Steps>
  <Step title="Remove the base">
    <Card>
      Unscrew the base of your braille writer.
    </Card>
  </Step>

  <Step title="Install Paige Connect">
    <Card>
      Replace it with the Paige Connect board. Before tightening the screws move the board side to side until it is positioned so that the space key can lower fully.
    </Card>
  </Step>

  <Step title="Connect power">
    <Card>
      Plug in the USB cable.
    </Card>
  </Step>
</Steps>

## Using Translate Feature

Experience real-time braille to print translation with these simple steps.

<Steps>
  <Step title="Connect via Bluetooth">
    On your phone, tablet or laptop, turn Bluetooth on and pair with Paige Connect.
  </Step>

  <Step title="Visit our website">
    Go to our website at [paigebraille.com/translate](https://paigebraille.com/translate).
  </Step>

  <Step title="Start typing">
    <Card>
      Start writing braille to see or hear what you emboss!
    </Card>
  </Step>
</Steps>

## Using Learn Feature

Start your braille learning journey with our interactive exercises.

<Steps>
  <Step title="Connect via Bluetooth">
    On your phone, tablet or laptop, turn Bluetooth on and pair with Paige Connect.
  </Step>

  <Step title="Visit learn page">
    Go to our website at [paigebraille.com/learn](https://paigebraille.com/learn).
  </Step>

  <Step title="Start learning">
    <Card>
      Start learning braille with curated online exercises!
    </Card>
  </Step>
</Steps>

## Technical Specifications

### Mechanical Characteristics

| Specification | Value           |
| ------------- | --------------- |
| Model         | v1              |
| Weight        | 0.2 kg          |
| Size          | 335.75 x 175 mm |
| Cable length  | 1 m             |

### Electrical Characteristics

**Power supply requirements:** `5V (DC)`, Min. `0.5A`

Examples of suitable power sources:

* USB power socket
* Laptop USB port
* USB power adapter

### Environmental Conditions

| Condition   | Range       |
| ----------- | ----------- |
| Temperature | 5°C to 40°C |
| Humidity    | \< 80% RH   |
| Altitude    | \< 2000 m   |

### Safety Compliance Information

* **Degree of protection IEC-60529:** `IPX0`
* **Pollution degree:** `2`

### Symbols

<CardGroup>
  <Card>
    <div>
      <img alt="Polarity symbol" />

      <img alt="Polarity symbol" />
    </div>

    <p>Polarity Symbol - Indicates the centre (or tip) of the output plug is positive</p>
  </Card>

  <Card>
    <div>
      <img alt="DC power supply symbol" />

      <img alt="DC power supply symbol" />
    </div>

    <p>DC Power Supply</p>
  </Card>
</CardGroup>

## Maintenance

Once Paige Connect is installed it remains protected from the outside world. However, dust, dirt, and oil can accumulate inside your braille writer over time and affect its performance.

### Preventive Care

* Cover your braille writer with a dust cover when not in use
* Keep food and drinks away from the device
* Store in a clean, dry environment

### Cleaning Instructions

1. **Always unplug** Paige Connect before cleaning
2. Use a **dry and soft cloth** only
3. Do not use liquid cleaners or compressed air
4. Clean gently to avoid damaging sensors

## Spare Parts and Service

### Spare Parts List

* **Power cable:** Type A Plug to DC Barrel Plug `2.5 x 5.5 mm`

<Note>
  No user serviceable parts inside. Please contact us at [hello@paigebraille.com](mailto:hello@paigebraille.com)
  for service, repair and to purchase spare parts.
</Note>

## Recycling and Disposal

<Warning>Please do not dispose of Paige Connect in regular bins.</Warning>

* Recycle electronic devices free at your local recycling centre
* **UK residents:** Search for your nearest recycling centre at [www.recyclenow.com](https://www.recyclenow.com)
* Many electrical components can be repaired or recycled, saving natural resources and the environment

## Regulatory Markings

Your Paige Connect device complies with the following standards:

<CardGroup>
  <Card title="FCC regulations" icon={<><img src="/images/manual/fcc-logo.svg" className="block dark:hidden" style={{width: '60px', height: '45px'}} /><img src="/images/manual/fcc-logo-dark.svg" className="hidden dark:block" style={{width: '60px', height: '45px'}} /></>}>
    Federal Communications Commission compliance
  </Card>

  <Card title="CE marking requirements" icon={<><img src="/images/manual/ce-mark.svg" className="block dark:hidden" style={{width: '60px', height: '45px'}} /><img src="/images/manual/ce-mark-dark.svg" className="hidden dark:block" style={{width: '60px', height: '45px'}} /></>}>
    European Conformity standards
  </Card>

  <Card title="UKCA standards" icon={<><img src="/images/manual/ukca-mark.svg" className="block dark:hidden" style={{width: '60px', height: '45px'}} /><img src="/images/manual/ukca-mark-dark.svg" className="hidden dark:block" style={{width: '60px', height: '45px'}} /></>}>
    UK Conformity Assessed marking
  </Card>

  <Card title="WEEE directive" icon={<><img src="/images/manual/weee-symbol.svg" className="block dark:hidden" style={{width: '60px', height: '45px'}} /><img src="/images/manual/weee-symbol-dark.svg" className="hidden dark:block" style={{width: '60px', height: '45px'}} /></>}>
    Waste Electrical and Electronic Equipment regulations
  </Card>
</CardGroup>

## Download Manual

<Card title="Download Official User Manual" icon="file-word" href="https://paigebraille.com/Manual_rev1.3.docx">
  Download the complete Paige Connect user manual in Microsoft Word format (Rev
  1.3)
</Card>

***

© Paige Braille Ltd


# Video Tutorials
Source: https://docs.paigebraille.com/paige-connect/video-tutorials

Step-by-step video guides for using Paige Connect

### Setup Paige Connect

Watch this video for detailed instructions on installing Paige Connect in your braille writer.

<Frame>
  <iframe title="Video 1: Paige Connect - Set Up" />
</Frame>

**What you'll learn:**

* How to remove your braille writer's existing panel
* Proper positioning of the Paige Connect board
* Screw installation tips and tricks
* Troubleshooting installation issues

### Using Paige Connect with Paige software

Discover how to use Paige Connect with various software applications.

<Frame>
  <iframe title="Video 2: Paige Connect - Software" />
</Frame>

**What you'll learn:**

* Connecting via Bluetooth
* Using Paige's web app
* Braille to print translation
* Working with screen readers
* Compatible software options